Terms of Service

These Terms of Service describe the terms and conditions that apply when you visit, browse, or make a purchase from NOWA TOKYO. Throughout the site, the terms “we”, “us”, and “our” refer to NOWA TOKYO.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree to these terms, please do not use our website or services.

Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given consent for your minor dependent to use this website.

You may not use our products, website, or services for any illegal or unauthorized purpose. You must not transmit viruses, malware, or any code of a destructive nature.

General Conditions
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, service, or content without our express written permission.

Products and Product Information
We make every effort to display product images, colors, descriptions, sizing, and details as accurately as possible. However, we cannot guarantee that your device or monitor will display colors exactly as they appear in real life.

Product measurements may vary slightly due to manual measurement methods. Please review the product description and size information carefully before placing your order.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, update product descriptions, or change prices at any time without notice.

Orders and Order Acceptance
After you place an order, you will receive an order confirmation email. This confirmation does not guarantee that the order has been accepted or fulfilled.

We reserve the right to refuse, cancel, or limit any order if we believe there is an issue with product availability, pricing, payment, suspected fraud, incorrect information, or any other reason that may affect our ability to fulfill the order.

If we need to cancel all or part of your order, we will contact you using the email address provided at checkout and issue a refund for the cancelled item or order, where applicable.

Billing and Account Information
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store.

You are responsible for ensuring that your shipping address, email address, and contact information are correct before submitting your order. We may not be able to update order details after the order has entered processing or shipping preparation.

Pricing and Payment
Prices for our products are subject to change without notice. We reserve the right to correct pricing errors, inaccuracies, or omissions at any time, including after an order has been submitted.

Payments are processed securely through our payment providers. We do not store full credit card details.

Shipping
Shipping times, processing times, tracking information, delivery delays, and related conditions are described in our Shipping Policy.

Delivery estimates are not guaranteed and may vary depending on destination, customs processing, carrier conditions, weather, holidays, and other factors outside of our control.

Returns, Refunds, and Exchanges
Return eligibility, return conditions, refund processing, and customer-preference returns are described in our Return & Refund Policy.

Please review our Return & Refund Policy carefully before placing your order.

Cancellations and Order Changes
Once an order is placed, it begins processing shortly after purchase. For this reason, we cannot guarantee that cancellations or changes can be made after an order has been submitted.

If your order has not yet entered processing or shipping preparation, we may be able to assist with cancellation or changes. Once an order has entered processing, shipping preparation, or has been shipped, it cannot be cancelled.

If you need assistance, please contact us as soon as possible at info@nowa-tokyo.com.

Pre-Sale or Longer Preparation Items
Some items may be pre-sale items or may require additional preparation time before shipping. If an item requires additional time, this may be noted on the product page or communicated to you after purchase.

If you would like to know the estimated shipping date for a specific item, please contact us at info@nowa-tokyo.com with the item name or order number.

Third-Party Services and Links
Our website may include links to third-party websites or use third-party services, including Shopify, payment providers, shipping partners, analytics providers, and marketing tools.

We are not responsible for the content, policies, practices, or services of third-party websites or providers. Please review their policies before using their services.

Privacy
Your submission of personal information through our store is governed by our Privacy Policy.

User Comments, Reviews, and Feedback
If you submit reviews, comments, feedback, photos, or other content to us, you agree that we may use, reproduce, publish, display, and share that content for business, marketing, or customer service purposes, unless otherwise prohibited by law.

You agree that any content you submit will not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights.

Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, delivery times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate at any time, including after an order has been submitted.

Prohibited Uses
You are prohibited from using our website or services for any unlawful purpose, to violate any laws or regulations, to infringe upon the rights of others, to submit false or misleading information, to transmit malicious code, to collect personal information of others, to spam, phish, scrape, or interfere with the security or operation of our website.

We reserve the right to terminate or restrict your use of our website or services if you violate these Terms of Service.

Disclaimer of Warranties and Limitation of Liability
We do not guarantee that our website or services will be uninterrupted, secure, error-free, or available at all times.

To the fullest extent permitted by applicable law, NOWA TOKYO will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

Nothing in these Terms of Service is intended to limit any rights you may have under applicable consumer protection laws.

Indemnification
You agree to indemnify and hold harmless NOWA TOKYO, its owners, employees, service providers, and partners from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Severability
If any part of these Terms of Service is determined to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will remain in effect.

Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page. Your continued use of our website after any changes are posted constitutes acceptance of those changes.

Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Japan, unless otherwise required by applicable consumer protection laws in your place of residence.

Contact Information
If you have any questions about these Terms of Service, please contact us at info@nowa-tokyo.com.

Last updated: July 2026