Privacy Policy

This Privacy Policy describes how NOWA TOKYO collects, uses, and shares your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Contact
If you have any questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request, please contact us at info@nowa-tokyo.com.

Personal Information We Collect
When you visit our website or place an order, we may collect certain personal information, including:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address.
  • Order information, such as the products you purchase, payment status, delivery details, and order history.
  • Payment information, which is processed securely by our payment providers. We do not store full credit card details.
  • Account information, if you create an account with us.
  • Customer support information, such as messages, return requests, or inquiries you send to us.
  • Device and browsing information, such as your IP address, browser type, device information, pages viewed, referring URLs, and interactions with our website.
  • Marketing information, such as your email preferences, interactions with marketing emails, and advertising engagement.

How We Use Your Personal Information
We use your personal information to:

  • Process and fulfill your orders.
  • Provide order confirmations, shipping updates, and customer support.
  • Manage returns, refunds, cancellations, and other service requests.
  • Improve our website, products, services, and customer experience.
  • Detect, prevent, and address fraud, security issues, or technical problems.
  • Send marketing communications, promotions, or product updates where permitted by law or with your consent.
  • Show relevant advertisements and measure the effectiveness of our advertising.
  • Comply with applicable laws, regulations, and legal obligations.

Sharing Personal Information
We may share your personal information with trusted third parties who help us operate our store and provide our services. These may include:

  • Shopify, which powers our online store.
  • Payment processors and fraud prevention providers.
  • Shipping carriers, logistics partners, and fulfillment providers.
  • Email marketing and customer communication providers.
  • Analytics providers that help us understand how customers use our website.
  • Advertising partners that help us show relevant ads and measure advertising performance.
  • Service providers who assist with website hosting, technical support, customer support, or business operations.
  • Government authorities, regulators, or other parties when required by law or to protect our legal rights.

You can read more about how Shopify uses personal information here: Shopify Privacy Policy.

Targeted Advertising
We may use your personal information to provide targeted advertisements or marketing communications that may be relevant to your interests. This may include sharing information about your use of our website, your purchases, and your interactions with our ads with advertising partners.

Depending on where you live, this type of sharing may be considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws. You may have the right to opt out of these activities.

To manage your privacy choices, please visit our Your Privacy Choices page.

You can also opt out of certain targeted advertising services using the following links:

Cookies
We use cookies and similar technologies to operate our website, remember your preferences, improve your shopping experience, analyze website traffic, and support marketing and advertising activities.

Cookies may collect information such as your IP address, browser type, device information, pages viewed, referring websites, and interactions with our website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and some features may not work properly.

If you visit our website with a Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out of applicable sales, sharing, or targeted advertising activities where required by law.

Email Marketing
If you subscribe to our newsletter or marketing emails, we may use your email address to send you product updates, promotions, and other marketing communications. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@nowa-tokyo.com.

Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

When your personal information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law.

Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of your personal information.
  • Request a copy of your personal information.
  • Withdraw consent for certain processing activities.
  • Opt out of targeted advertising, sale, or sharing of personal information where applicable.

To exercise these rights, please contact us at info@nowa-tokyo.com. We may need to verify your identity before processing your request.

International Transfers
Because we operate online and use service providers such as Shopify and other third-party partners, your personal information may be processed or stored in countries outside of where you live, including the United States, Canada, Japan, or other countries where our service providers operate.

Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Minors
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at info@nowa-tokyo.com so we can take appropriate action.

Do Not Track
Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or for other operational reasons. The updated version will be posted on this page.

Complaints
If you have concerns about our privacy practices, please contact us at info@nowa-tokyo.com. If you are not satisfied with our response, you may have the right to contact your local data protection authority depending on where you live.

Last updated: July 2026