特定商取引法に基づく表記（日本）

Usually, we start preparing for shipment within 1 to 3 business days after receiving your order.

Delivery typically takes 10 to 25 business days after shipment.

For pre-order items or items that require additional days for shipment preparation, it may take longer than usual.

Returns due to customer's convenience

Returns due to customer's convenience, such as size differences, image differences, or color preferences, may be accepted only if contacted within 7 days of product arrival and the product is unused, unworn, with tags, and in its original packaging.

Return shipping costs for customer's convenience will be borne by the customer.

If there is a defect in the product

If there is damage, defect, or incorrect delivery of the product, please contact info@nowa-tokyo.com within 7 days of product arrival. After confirmation by our store, we will process a refund or exchange. In this case, the return shipping cost will be borne by our store.

For details on returns and refunds, please check our Return & Refund Policy.

Once an order is placed, processing begins promptly, so we cannot guarantee cancellations or changes to order details.

We will make every effort to accommodate requests only if they are made before shipping preparation or processing begins. Cancellations after processing has begun, after shipping preparation, or after shipment cannot be accepted.